Telecom: Vodafone’s Virtual Assistants Replaced With AI Responses Solve Customer Queries During Lockdown. Instant tech-support powered by AI is now available live on WhatsApp. Users and customers are notified with SMS, help-line number included.
People now’re isolated keeping themselves away from the CoVID-19 infection. This new culture drastically increased the consumption of Mobile calls, Data packs, etc for entertainment/education purposes.
On to the other side handlers of these services are prone to numerous troubles. Data Speed, Transaction Activities, Overloaded Channel-Bandwidths made a rise in consumer complaints.
This lead Vodafone & Idea to introduce AI-Powered Virtual Assistants due to the rise in technical-complaints.
IDEA & VODAFONE Virtual Assistants Replaced With AI Responses
This virtual assistant is available on Idea-Vodafone App’s, WhatsApp, official Web-portal. Users now get solutions through pre-loaded machine-learning data/concepts.
Your complaint has no guarantee to gain solutions from a technician anymore unless availability. Staff, support-team, back-end developer support teams are now instructed to work from home till the global health crisis gets normal.